Privacy Policy


It is the policy of HORIBA MIRA Ltd (MIRA) that it shall at all times observe data protection law and respect the rights and privacy of individuals by processing personal data only for legitimate and lawful purposes and in strict adherence to data protection legislation.

We ensure that all personal information processed by us is done so fairly, lawfully and with appropriate justification and that any personal information used by us or on our behalf is of the highest quality in terms of accuracy, relevance, adequacy and limitation. It will also be kept up-to-date, be protected appropriately and securely destroyed when no longer required.
Where personal data is held purely by virtue of the consent of the individual, that consent will be explicitly given, recorded and may be withdrawn at any time without penalty.

Where personal data is shared with third parties this will be done under a lawful basis and adequate protection mechanisms will be assured.

HORIBA MIRA Ltd uses an external 3rd party data processor for automated customer contact. We use MailChimp and you can read their Privacy Policy at Contact with customers is only made on the basis that the customer has affirmatively opted in to receive such contact. MailChimp is a US based firm that are compliant with the EU/US Privacy Shield Arrangement and so meet the requirements of GDPR on the basis of an adequacy mechanism being in place for the sharing of personal data.

Please click here for a full explanation of our Data Privacy Policy.

Data Processing Addendum

A new Data Processing Addendum will apply to any 3rd party Data Controller with whom we have a contract or are in preparation for such a contract. This document provides greater transparency and accountability in relation to how we process personal data.

Unless we already have a specific and explicit data processing agreement with you, the new Data Processing Addendum will be incorporated by reference into the terms and conditions of any contract under which we provide services to you, and by requesting or providing services to/from us, you accept and are bound by the terms of the Data Processing Addendum.

Please click here to access the Data Processing Addendum

Complaints and Queries

You have the right to request information about how your data is processed by us or to make a complaint about the manner in which your personal data is stored, used, processed or shared, or if you feel that any of your Data Subject Rights have been violated.

You can complain directly to us by contacting our Data Protection Officer at [email protected] 

Or you can complain directly to the Information Commissioner’s Office (ICO) at

You can also call the ICO Helpline on 0303 123 1113.